1. Accepted payment methods
- Visa and Mastercard credit and debit cards (3D Secure where required).
- Instant EFT through our South African payment partners.
- Manual bank transfer (EFT) with proof of payment.
- Pro-forma invoice and purchase order for approved companies, schools and government departments.
- Asset finance and rent-to-own on approved credit, arranged through our finance partners.
We do not accept cash on delivery for containers, cheques, cryptocurrency or payment into any account not reflected on a AAK Holdings tax invoice.
2. Card security
Card payments are processed by a PCI-DSS Level 1 certified South African payment provider. Card numbers, CVV codes and expiry dates are entered in the provider's secure environment and are never transmitted to, or stored on, our servers. Our site uses HTTPS with modern TLS encryption. We receive only a masked card reference, the amount and the payment outcome.
3. Instant EFT
Instant EFT lets you pay directly from your online banking profile without entering card details. You will be redirected to our payment partner, authorise the payment in your banking app, and return to our site. Orders are marked paid as soon as the bank confirms the transaction, usually within minutes.
4. Bank transfer details
Our banking details are printed on your order confirmation and VAT invoice. Use your order number as the reference. For security:
- Always verify account details by phoning +27 10 824 5510 before paying a new beneficiary.
- We will never change our banking details by email without a phone call to you.
- Email proof of payment to sales@voltbox.co.za.
- Goods are released once funds reflect in our account in cleared form.
5. Invoices and VAT
A VAT invoice is emailed automatically after payment and is available on request for any order. Our VAT number is 4890273651. Company invoices can include your VAT number, purchase order reference and cost centre on request. Tax invoices are retained for five years as required by South African tax law.
6. Deposits and custom builds
Stock containers are payable in full before dispatch. Custom conversions, offices, ablutions and container homes require a 60% deposit to start the build, with the balancing 40% payable before delivery. Deposits cover materials and labour committed to your specification; if you cancel after work has begun, we will refund the uncommitted portion, supported by a written breakdown.
7. Finance and rentals
Asset finance is available from R25 000 over 12 to 36 months, subject to credit approval by our finance partners. Finance is a separate agreement between you and the credit provider; we remain the supplier of the goods. Rent-to-own options are available on selected office, storage and ablution units in Gauteng, the Western Cape and KwaZulu-Natal.
8. Fraud prevention
We may request proof of identity, company registration documents, proof of address or confirmation of banking details for high-value or first-time orders. We may delay dispatch while these checks are completed. We will never ask you for your card PIN, CVV or internet banking password by phone, email or WhatsApp.
9. Refunds and chargebacks
Approved refunds are paid to the original payment method within 10 business days of the return being inspected and approved, as described in our Return & Refund Policy. Card refunds may take a further 3-5 business days to reflect depending on your bank. If you raise a chargeback, we will provide delivery notes, photographs and signed handover documents to the bank. Please contact us first, most issues are resolved within a day.
10. Questions
Our accounts team is available Monday to Friday 08:00-16:30 on +27 10 824 5510 or sales@voltbox.co.za. For everything else, see our Help Center.