Skip to content
Free delivery in Johannesburg, Pretoria and VaalEvery price includes 15% VAT14-day returns on stock containersCrane placement available nationwideYard open Mon to Sat in Rustenburg
AAK HoldingsContainers South Africa
0

Return & Refund Policy

We want you to be confident buying a container online. This policy explains exactly when you can return a container, what it costs, how refunds are paid and what your rights are under South African consumer law.

Last updated

1 February 2026

AAK Holdings, Reg 2018/463291/07, VAT 4890273651

1. Summary

  • 14 calendar days to return unused stock containers from the date of delivery.
  • A 15% handling and transport fee applies to change-of-mind returns, because containers are heavy specialised freight.
  • Faulty, damaged or incorrectly supplied goods are collected, repaired or replaced at our cost.
  • Approved refunds are paid within 10 business days of the returned unit passing inspection.
  • Custom conversions, branded units and built-to-order products are excluded from change-of-mind returns, but remain covered by warranty.

2. The 14-day return window

You may return a stock shipping container, storage container, office container or reefer within 14 calendar days of delivery, provided the unit has not been modified, painted, drilled, insulated, wired, loaded, damaged or used. The container must be in the same condition in which it was delivered, with all documents (CSC plate certificate, delivery note, keys and padlocks) returned.

The return window starts on the date the delivery note is signed or, for collections, the date the goods are collected from our yard. Requests must be submitted in writing to support@voltbox.co.za or by calling +27 10 824 5510 within that period.

3. Condition requirements

  • No drilling, cutting, welding or permanent fixings of any kind.
  • No painting, branding, wrapping or signwriting.
  • No goods stored inside, no livestock and no chemicals.
  • Floor swept and free of debris, soil or hazardous material.
  • Doors, locking gear and gaskets undamaged and operational.
  • Unit accessible to our collection vehicle on the agreed date.

Units that fail inspection may be refused or subject to a repair charge, which we will quote to you in writing before proceeding.

4. Exclusions

The following products cannot be returned for a change of mind:

  • Container conversions built to your specification (offices, ablutions, bars, kiosks, kitchens, homes).
  • Branded, painted or vinyl-wrapped units.
  • Refrigerated containers once commissioned or temperature-tested on your site.
  • Units that have been craned onto foundations or anchored.
  • Add-on services already performed: crane hire, permits, drawings, installation, electrical connection.
  • Clearance or explicitly “no-return” units, where this was disclosed before purchase.

These exclusions do not limit your rights where goods are defective, unsafe or not as described.

5. How to start a return

  1. Email support@voltbox.co.za with your order number, photographs of the unit and the reason for the return.
  2. We confirm eligibility in writing within 2 business days.
  3. We quote the collection and handling fee (normally 15% of the item price) and confirm the collection date with you.
  4. Once the unit is back at our Rustenburg yard, our team inspects it within 3 business days.
  5. We notify you of the outcome and process the refund or exchange.

6. Fees and refunds

Change-of-mind returns carry a 15% handling and logistics fee based on the unit price. The original delivery charge is not refundable where delivery has already taken place. Collection is arranged by us at the quoted fee, or you may return the unit to our yard at your own cost by prior arrangement.

Approved refunds are paid via the original payment method, or by EFT where the original method is unavailable, within 10 business days of the successful inspection. Where finance was used, refunds follow the finance provider's settlement process and may take longer. We do not deduct any amount for processing except the fees disclosed above.

7. Damaged, faulty or incorrect goods

Please inspect your container at delivery and note any visible damage on the delivery note and photographs. Report damage or faults to us within 7 calendar days of delivery. We will arrange inspection and, where the fault is ours, collect and repair or replace the unit at no cost to you, or refund you in full. Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 regarding defective goods.

Used containers may have cosmetic dents, scuffs and paint fading inherent to their service history. These are disclosed before purchase and are not considered defects. Structural integrity, weather-tightness and door operation are guaranteed as described.

8. Cancellations

Orders cancelled before the container leaves our yard are refunded in full, less any third-party costs already incurred (crane bookings, permits or special-order imports). Orders cancelled after dispatch but before delivery may incur the actual transport cost. Once delivered, the 14-day return policy above applies.

Section 17 of the Consumer Protection Act allows cancellation of certain direct-marketing agreements within five business days of receipt. Where that section applies, we honour it in full.

9. Warranty claims

  • New shipping containers: 10-year structural workmanship warranty.
  • Used containers: 12-month weather-tightness guarantee.
  • Office, ablution and home conversions: 12 months electrical and plumbing, 5 years structural.
  • Reefers: 12-month mechanical warranty on the refrigeration unit.

Warranty claims require the order number and photographs. Wear-and-tear, storm damage, overloading, unauthorised modifications and failure to maintain gaskets or paint are excluded.

10. Your statutory rights

This policy operates alongside, and never excludes, your rights under the South African Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002. If you believe a product is unsafe or not as described, contact us first so we can resolve it; you may also approach the National Consumer Commission.

11. Contact

AAK Holdings, 19490 Boitekong Ext 8, Rustenburg, North West, 0308, South Africa. Telephone +27 10 824 5510, WhatsApp +27 82 446 0188, email support@voltbox.co.za. Information Officer: hello@voltbox.co.za.